I didn't receive the first access email. What should I do?

If you did not receive the first access email, follow these steps to resolve the issue:

1. Check your spam or junk folder: Sometimes legitimate emails can be incorrectly filtered into these folders. Check if the first access email is there.

2. Add the email address to your safe senders list: Add the email address cs@safecompany.com.br to your contacts or safe senders list with your email provider.

3. Verify that the email address is correct: Ensure that the email address provided during registration is correct. If there is a typo, you will not receive the first access email.

4. Check if you have already been registered on the platform: Verify if your manager has already registered you on the platform with the email you are trying to log in with.

5. Request a resend of the email: If you still have not received the first access email after checking the above steps, return to the platform’s homepage and request a password reset by following the steps in the article.

6. Contact us: If you are still unsuccessful, contact us at cs@safecompany.com.br or via WhatsApp at +55 81 98945-9332.