Skip to content
English
More support
Contact us
  • There are no suggestions because the search field is empty.

Why am I facing difficulties registering a user?

If you are having difficulties registering a user, here are some possible reasons and solutions:

  1. Data Entry: Verify that all the information entered during registration is correct. Ensure that all mandatory fields are completed accurately, including name, email address, phone number, hierarchy, role/position, activation class, profile, and the organization or location the user will have access to.
  2. Email Address Already Registered: If you are trying to register a user with an email address that has already been used, the system may prevent the registration. In this case, try using a different email address or attempt to recover the account associated with the existing email address.


Be aware! Once registered, the email address cannot be registered again, even if it has been removed from the user list. In this case, contact us via email at cs@safecompany.com.br or WhatsApp at +55 81 98945-9332 to recover the account.